At Claymore Brothers we want all of our customers to feel great in our garments. That is why our Alteration and Return policy is designed with you and your needs in mind.
If you are not comfortable with the fit of your garment please contact firstname.lastname@example.org with pictures of you with your garment which display and identify issues. Our customer specialists will contact you shortly to determine the best course of action. We provide up to $60 in alteration credit per order. An order will include all items assigned to an order number. Two piece suits will provided a $50 credit, three piece suit will be provided a $60 credit, a jacket order will be provided a $25 credit and a pant, vest or shirt order will be provided a $10 credit. Any order that was placed with tailor measured measurements and uploaded three body profile pictures will receive up to $15 in additional alteration credit ($10 for professional tailor measurements and $5 for profile pictures).
Once alterations are approved by our customer specialist, you may take your garment for alteration at your local tailor. Please provide a copy of your receipt from the local tailor (clearly indicate/note your Claymore Brothers order number on it). Once the receipt is received you will be refunded the amount to your credit card.
If a local tailor is not able to alter your garment please contact email@example.com for a remake. We request that you provide pictures and an invoice/statement from your local tailor stating the inability to alter the garment. If it is determined that your garment cannot be altered locally then we will request that you ship your garment to the address provided to you. Once your unworn and undamaged garment is returned to us we will ship you your remade garment. Please note that we reserve the right to assign you a local tailor of our choice for the alterations determination. We also reserve the right to refuse a remake for any garment that is assessed to be alterable locally. The customer is responsible for shipping. A remake must be requested within fifteen days of delivery.Download Guide
If you are not satisfied with your purchase, you may request a return by contacting firstname.lastname@example.org. Returns will only be issued for unworn, unaltered and undamaged garments. Refunds will only be issued to return requests made within fifteen days of delivery of the garment. The customer is responsible for shipping.